Refund policy

Refund & Return Policy

Last Updated: June 2026

At The Snazzy Store, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of the delivery date for eligible products.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned with all original packaging, accessories, manuals, and tags.
Include proof of purchase or order confirmation.

Products returned without meeting these conditions may not be eligible for a refund or replacement.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Personal care and hygiene products.
Customized or personalized items.
Gift cards.
Digital products or downloadable content.
Products marked as "Final Sale" or "Non-Returnable."

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

Your order number.
Clear photos or videos of the product and packaging.
A brief description of the issue.

After verification, we will arrange a replacement or refund where applicable.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team with your order details.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted. You may request a return after delivery if the product is eligible under this policy.